Broken-On-Arrival Guarantee | GAB Glass
Broken-On-Arrival Guarantee
Shipping glass requires care. If your replacement glass arrives damaged, GAB's broken-on-arrival process gives you a clear way to submit photos, order details, and a claim for review.
How to Submit a Claim
- Take clear photos within 24 hours of delivery.
- Photograph the glass, the shipping box, and the protective packaging.
- Keep the original packaging until the claim is reviewed.
- Contact support with your order number and photos.
- Our team reviews the claim and confirms the next step.
What Claims Usually Need
Claims work best when the photos clearly show the item condition, packaging condition, shipping label, and order number. Items damaged after delivery, altered after delivery, or missing claim information may not qualify.
Contact support if you need help with an arrival issue.